FAQ
Questions and answers.
Shipping, returns, rarity and care.
How do blind boxes work?
Can I pick a character?
How rare is the secret?
When will my order ship?
Can I return a box?
Shipping
Free shipping over $60
Orders leave within 2 working days. Standard shipping is $5 and takes 3 to 5 days. Pre-orders ship on launch day.
Returns
Unopened boxes can be returned within 30 days for a full refund. Opened blind boxes can’t be returned, but if a plush arrives damaged we’ll replace it.
Care
Spot clean with a damp cloth and a little mild soap. Let it air dry. Not for the washing machine.
Safety
Kerbel plush are made for ages 3 and up. Every series is tested to toy safety standards.
